We want Nani? to be easy to try and easy to leave. The Free plan lets you use every feature for 30 minutes a month before you pay anything.
Cancelling a subscription
- Cancel any time in the app: Settings → Account → Manage Billing → Cancel subscription.
- Your plan keeps working until the end of the period you've already paid for (month or year), and you won't be charged again.
- After that your account moves to the Free plan. You can resubscribe whenever you like.
- Deleting the app doesn't cancel your subscription; please cancel as above.
- Deleting your account (Settings → Account → Delete Account) cancels your subscription immediately instead, and the rest of the period isn't refunded.
Changing plans
Switching between Pro and Max, or between monthly and yearly billing, takes effect immediately in Manage Billing. The change is prorated: the unused part of your current plan is credited toward the new one, and any difference is charged or carried to your next invoice. Top-up hours you haven't used yet carry over to the new plan.
Refunds
Because you can try every feature for free first, and meeting time is used as soon as subtitles run, payments are generally non-refundable. That includes partial periods, unused meeting time and top-ups. We will refund you when:
- you were charged twice, or charged after you cancelled;
- a fault on our side stopped the Service from working for you and we couldn't fix it within a reasonable time;
- we closed your account without cause, or stopped offering the Service (we refund the unused part of the period);
- the consumer law where you live gives you a right to a refund.
To ask for a refund, email hello@coretechlabs.co within 30 days of the charge, from the address you sign in with, and tell us the date and amount. Approved refunds go back to the original payment method; your bank may take 5 to 10 business days to show them.
Please contact us before disputing a charge with your bank. We can usually sort things out faster.
See also the Terms of Service.